You can feel the pain - but this isn't an isolated experience. We've also had challenging interactions with other telcos and tech companies. They're so unhelpful that sometimes it's hard to determine whether you're talking to a real person or a computer. In fact, makes you wonder whether the new generation AI will mean better outcomes and a more pleasant experience for customers.
Oh boy, that's not good news. Just means Australian businesses have to be more vigilant and can't afford to be complacent.
It's an interesting statistic though. While Australia is the 8th most targeted country, by comparison, our cost of living is ranked 11th, our GDP is ranked 12th, our average annual income is ranked 13th, and our population size is ranked 55th (various sources).